Contact
Whether you are tracking down a specific vintage piece, need help with an order, or simply want to connect — we are here, and every message is taken seriously.
support@firstgenerationco.com
General Questions
Order Support
Product Inquiries
Business Hours
Monday – Friday
9:00 AM – 5:00 PM PST
Closed weekends & holidays
Response
Typically within
24 hrs
During business hours
Built on Community.
FIRST GEN CO. is built on real connections — with culture, community, and the people who keep the story moving forward.
Frequently Asked Questions
How does vintage sizing work?
Vintage garments pre-date modern sizing standards. We always include the tag size alongside real measurements — chest, length, and waist where applicable. When in doubt, size up or reach out before ordering.
What is your return policy?
All sales are final. Every piece is one-of-a-kind and priced to reflect its true vintage value. We inspect and disclose each item's condition in full — we ask that you shop with intention.
How long does shipping take?
Orders are processed within 1–3 business days. Standard domestic shipping typically arrives within 5–7 business days. Expedited options are available at checkout.
How do you assess item condition?
Every piece is graded on a standardized scale: Mint, Excellent, Good, and Fair. We note fading, cracking, staining, and any repairs honestly. True vintage carries history — we respect that.