Shipping policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM local time may be processed the following business day. You will receive a confirmation email with tracking information once your order has shipped.

Standard Shipping — USPS Standard shipping is fulfilled via the United States Postal Service (USPS). Estimated delivery is 3–7 business days after shipment, depending on your location. Tracking is provided for all orders.

Expedited Shipping — FedEx Expedited shipping via FedEx is available at checkout for faster delivery. Estimated delivery is 2–3 business days after shipment. FedEx rates are calculated at checkout based on package weight and destination.

Shipping Rates Shipping costs are calculated at checkout based on your selected carrier and delivery address.

Order Tracking Once your order ships, you will receive an email with your tracking number. You can track your shipment directly through USPS.com or FedEx.com.

Lost or Damaged Packages First Gen Co. is not responsible for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the carrier directly using your tracking number. For further assistance, reach out to us at sales@firstgenerationco.com